Privacy policy

Effective Date: January 1, 2025
Last Updated: November 1, 2025

At ZBF SACCO, we respect your privacy and are committed to protecting your personal information. We are a registered Savings and Credit Cooperative domiciled in Zimbabwe, offering our members opportunities to save, access loans, and invest in diverse ventures. In providing these services, we may collect, store, and process personal information from our members, potential members, website visitors, and business partners. This Privacy Policy outlines the types of information we collect, how we use it, the circumstances under which we share it, and your rights in relation to your personal data. By accessing or using our services, including our website, mobile applications, and SACCO platforms, you agree to the collection and use of your information as described herein.

We collect personal information in order to provide our services effectively and comply with legal obligations. Such information may include identification details such as your full name, date of birth, national ID or passport number, residential and postal addresses, email, phone number, and membership number. We may also collect financial and transactional information including savings and loan account balances, deposits, withdrawals, repayment records, and bank account details. Where necessary, we collect employment or business-related information to assess loan applications, investments, or financial partnerships. Additionally, we gather technical information such as device identifiers, IP addresses, browser type, and website usage data to improve our systems, detect fraud, and secure our platforms. In certain cases, we may also collect sensitive information such as KYC verification documents or biometrics, in accordance with legal requirements.

Your information is used exclusively to provide and improve ZBF SACCO services. We use your data to manage your membership, process loans and savings, administer investments, and communicate important updates, statements, or notifications. It also helps us meet regulatory requirements, prevent fraud, enhance system security, and improve our service offerings. We do not sell, rent, or lease your personal information to third parties. The legal basis for processing your information includes consent, contractual necessity, compliance with legal obligations, and legitimate operational interests.

We may share your information in limited circumstances. This includes sharing with regulatory authorities such as the Reserve Bank of Zimbabwe or tax authorities, with third-party service providers who assist with IT, communications, or payment processing, with guarantors in the case of loan applications, or when required by law or legal proceedings. We may also share data with business partners where you have explicitly consented, for example in joint investment opportunities. All third parties are required to maintain confidentiality consistent with this Privacy Policy.

ZBF SACCO retains personal data only as long as necessary to fulfill operational, legal, or contractual obligations. Data that is no longer required is securely deleted or anonymized. To protect your information, we implement a range of technical and organizational safeguards including encrypted databases, SSL-secured web sessions, role-based access controls, regular data backups, and staff confidentiality agreements. While we take these precautions, no system is entirely risk-free; members are encouraged to protect their login credentials and report any suspicious activity promptly.

Members and users of our services have rights with respect to their personal data. These include the right to access a copy of the data we hold, the right to correct inaccurate or incomplete information, the right to request deletion of data no longer necessary for service or compliance, the right to restrict processing under certain circumstances, and the right to object to processing based on legitimate interests. Members may also request copies of their transaction or account histories and may withdraw consent to specific uses of their data where applicable.

By using ZBF SACCO services, you acknowledge and consent to the practices described in this Privacy Policy. We may update this policy periodically to reflect changes in operations, legal requirements, or technology. When updates occur, the revised policy will be posted on our website with the effective date. Members and users are encouraged to review this Privacy Policy regularly. For questions, concerns, or to exercise your data protection rights, please contact us at support@zbfsacco.co.zw or through our official contact channels.

ZBF SACCO is committed to protecting the privacy of our members and visitors while providing high-quality, secure financial services. Your trust is our priority, and we pledge to handle your information responsibly and transparently at all times.